Several months ago, out of convenience, I stopped into this store to swap out a strap on a watch that I didn't have the proper tools for. The owner had me in and out in like 10minutes. He was extremely quick, knowledgeable and very friendly. Fast forward almost a year, and Benchmark has appraised all of our valuables (jewelry and watches). They also do watch services all watchee, even the high end brands (Rolex, Omega, Panerai etc.). In short, this place is amazing and they do it all. Highly recommend!!!